Brixstone operates Help Me Job, a WhatsApp job-alert service for job seekers in Zambia. This policy describes the personal data we actually process to run that service. There is no subscriber website account and no password.
Who we are
The service is Help Me Job. The WhatsApp Business display name is Brixstone. We message you on WhatsApp and recognise payments sent to our Airtel Money number. We do not operate a Facebook Login app.
What we collect
- Your WhatsApp phone number — this is your identity on the service.
- The name that appears on a matching Airtel Money payment SMS, when one arrives.
- WhatsApp messages you send us, including text and CV documents (PDF, DOC, or DOCX only).
- A structured summary of your CV (skills, experience, education) produced so we can match jobs.
- Optional job preferences you type in the chat (
SKIPdeclines;PREFER …updates them later). - Subscription data: payment amount, plan name, start and expiry dates, and whether the plan is active.
- A record of which job listings we have already tried to alert you about, so we do not send the same job twice.
- A count of successful CV uploads in a rolling window, used only to limit abuse. Those rows do not store the CV or your name.
We do not collect a password, email address, or government ID. Images, voice notes, and other WhatsApp types that are not a CV file are ignored.
How we get it
- You send it on WhatsApp. Meta delivers those messages to us over the WhatsApp Cloud API.
- When you pay, an Airtel Money SMS on our SIM is forwarded to our servers. Same-network (Airtel to Airtel) messages include the payer’s phone. Cross-network (for example MTN to Airtel) messages do not; we then match the payment only if you put the one-time reference we sent you in the transfer Reason field.
Why we use it
We use this data to provide the subscription you paid for: confirm payment, read your CV, match it against Zambian job listings, send welcome and weekly job alerts, remind you before expiry, and answer chat commands such as RENEW, PREFER, and DELETE.
We do not sell personal data. We do not use it to advertise other companies’ products. Job-alert and renewal messages are part of this service (WhatsApp marketing templates); payment confirmations are utility messages.
Who processes it for us
- Meta Platforms — WhatsApp Cloud API: inbound and outbound messages and CV media in transit.
- Google Gemini — reads CV text to build a profile, scores that profile against job listings, and parses optional preference text. Your CV content is sent to Gemini for those tasks.
- Google Cloud — hosts the application and stores CV files (encrypted at rest with Google-managed keys).
Job listings themselves come from public Zambian boards (JobWebZambia, Go Zambia Jobs, JobSearchZM, PezaJob). Those sites are sources of jobs, not processors of your CV.
How long we keep it
While your subscription is active we keep the data needed to match and alert. After the subscription expires, CV files and the CV summary are purged automatically 90 days later. If you renew after that purge, you will need to send a CV again.
Payment and subscription dates stay with the phone-number record so we can recognise a returning payer.
Your choices — how to erase data
From the Help Me Job WhatsApp chat, send DELETE, then confirm with YES DELETE within ten minutes. That erases your CV files, CV summary, name, and preferences, and deactivates the subscription.
We keep the phone number, the job-alert history, the CV-upload audit rows, and a name-mismatch counter. Those are not your CV. We keep them so we do not re-send a job you already received, so we can reconcile payments, and so deleting and re-subscribing cannot reset the upload limit. We cannot truthfully say we delete “everything.”
To use the service again after erasure you start over: pay, then send a CV.
Contact for this policy: +260775671356 on WhatsApp. That is also the number on the homepage.
Logs and the admin tools
Application logs mask phone numbers (only the last three digits are kept) and do not write subscriber names. Operators use a separate admin dashboard, protected by a shared secret, to run the service. That dashboard uses a session cookie only for the operator login. The public pages (home, this policy, and the terms) do not set a subscriber cookie and do not run analytics scripts.
Children
Help Me Job is for people aged 18 or over who are looking for work. Do not use the service if you are under 18.
Zambia Data Protection Act, 2021
We process this personal data in Zambia to perform the subscription you request by messaging us and paying. The erasure command above is the self-service way to remove the CV payload. For any other question about this policy, use the WhatsApp number.
Changes
If this policy changes, we will update this page and the effective date at the top. Material changes that affect how we handle your CV or messages will also be described in the WhatsApp chat where we already talk to subscribers.